Estonian Air is among the first airlines in the world that will offer in cooperation with Moscow Sheremetyevo airport check-in service via Skype video call. The new sevice is currently in the testing stage.
The Internet-based video call service enables passengers to call from their Skype account, whether being home or office, to Moscow Sheremetyevo airport by using its “svo_checkin” Skype username. During a video call, passengers will be asked to state their last name, flight details and to display their passport. In addition, they may print out their boarding pass at the end of the session.
„We are very pleased to be among these airlines which in cooperation with Moscow Sheremetyevo airport introduces a new innovative service and thus making the check-in procedure easier,“ said Rauno Parras, the Commercial Manager of Estonian Air. “We plan to analyse and see how our customers receive it and decide whether we expand the service to other airports as well,” added Parras.
Rauno Parras pointed out that checking in via Skype provides more personal touch which many airline customers appreciate. The Skype check-in service is like a traditional check-in procedure but what differs is that you can do it at home, work or wherever you have a possibility to use Skype.
In addition to the new video flight check-in via Skype and traditional check-in, Estonian Air passengers are using internet check-in
or check-in kiosks. Within last two years, the amount of people using internet check-in or check-in kiosk has risen twice: in 2009 only 11.5% of travellers were using the possibility, a year later the amount was 19%, and this summer already 21%.
37.5% of all passengers travelling to Estonia are using self services. The most active check-in kiosk users are in Scandinavia, were 70% of all passengers are using them.