Estonian Air starts to offer check-in service via Skype
The Internet-based video call service enables passengers to call from their Skype account, whether being home or office, to Moscow Sheremetyevo airport by using its “svo_checkin” Skype username. During a video call, passengers will be asked to state their last name, flight details and to display their passport. In addition, they may print out their boarding pass at the end of the session.
„We are very pleased to be among these airlines which in cooperation with Moscow Sheremetyevo airport introduces a new innovative service and thus making the check-in procedure easier,“ said Rauno Parras, the Commercial Manager of Estonian Air. “We plan to analyse and see how our customers receive it and decide whether we expand the service to other airports as well,” added Parras.
Rauno Parras pointed out that checking in via Skype provides more personal touch which many airline customers appreciate. The Skype check-in service is like a traditional check-in procedure but what differs is that you can do it at home, work or wherever you have a possibility to use Skype.
In addition to the new video flight check-in via Skype and traditional check-in, Estonian Air passengers are using internet check-in or check-in kiosks. Within last two years, the amount of people using internet check-in or check-in kiosk has risen twice: in 2009 only 11.5% of travellers were using the possibility, a year later the amount was 19%, and this summer already 21%.
37.5% of all passengers travelling to Estonia are using self services. The most active check-in kiosk users are in Scandinavia, were 70% of all passengers are using them.
You may also like the following articles
From January to August Estonian Air carried altogether 378 040 passengers, out of which 51 976 in August. In the first eight months Estonian Air operated 7365 flights, out of which 878 in August. “In our restructuring plan, we have set a target for passenger volumes that corresponds to...читать дополнительно
From 1 March 2013, Estonian Air will be opening the gateway to Tallinn from London City Airport with three return flights a week on Mondays, Wednesdays and Fridays. Starting from 2 May 2013, Estonian Air will add Thursday flights serving route with four return flights a week. From 1...читать дополнительно
Due to high demand during the upcoming holiday period, Estonian Air will operate nine extra flights between Tallinn and Moscow from 30 December 2011 to 9 January 2012. Additional flights on the Tallinn-Moscow route from 30 December 2011 to 9 January 2012: Departure / Arrival Friday,...читать дополнительно
Estonian Air growth 28.7% in November07.12.2011
In November Estonian Air carried altogether 50 287 passengers in Tallinn, which is 28.7% more than last year. On regular flights Estonian Air carried 49 531 passengers, which is 27.7% more than last year. Estonian Air achieved the highest November cabin factor last month. In the first...читать дополнительно